Thursday, 12 June 2014

week 9


This week we study channel conflicts, there is no question left on the web page. Hence, I list some information about channel conflicts.

Access to the Internet to the buyers the chance, may influence what they buy, when and where they put their business.

The seller can reach a large number of any time of the day and beyond geographical restrictions on their store.

Channel conflict occurred in the product or brand owners began sold directly to consumers, reduce the wholesalers and retailers.

Channel conflict can be defined as any of the same brand of two different sales or distribution channels are competing for the same.

Channel conflict occurs between a brick and mortar offline storage and the same shop online shop sales staff feel threatened.

Can be directly conflict, internal or external.

Conflict can be found at any stage of the business process including pricing, order processing, delivery, service and repair, customer service and resistance to change.

If there is no strategic brand management conflict may "erosion".

Brands and retailers cannot rely on customer loyalty.

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